Frequently Asked Questions

Once we have received your sneakers, a Dream Maker will work to repair/remake them within 15 business days.

The Repair service is part of the Forward Agenda, our commitment to sustainability. Thanks to Repair, as well as Remake, you can repair your sneakers and extend their life, reducing their environmental impact. Our Dream Makers are expert artisans who take care of every detail to maintain the authenticity of your item. The service is available online and in selected stores ( Milano - Cusani, Dubai - Mall of the Emirates, New York - Soho, Miami - Design District), giving you a tailor-made experience. Choosing Repair means taking care of the planet as well as your style.

With the Silver package, we offer complete basic care of your sneakers: a new sole, a gentle wash to refresh the materials, and minor repairs, such as repairing the upper and retouching the toe.

The Gold package is designed to completely refresh your sneakers. It includes a new sole, a gentle wash, and small tailoring repairs such as repair of the upper and toe. In addition, you will receive a lining repair, a new insole and a choice of new laces, for a fresh custom look.

With our Repair service, you can repair your sneakers and give them new life. You can choose from: Full resoling and sanitizing, Gluing outer strip, Cleaning and sanitizing, Toe filling and coating, Stitching repair, Repair with new zipper, Insole replacement, Stain protection.

This service is paid for because each repair is carried out with the same care and attention to detail that we use when creating new sneakers. Repairing your shoes means having a new pair of them, with the same soul and authenticity as those that you have worn at so many times in your life. Our artisan Dream Makers use high-quality materials and machinery with specialized techniques, ensuring that every repair is in keeping with the unique essence of your Golden Goose sneakers.

Because repairing your sneakers not only means extending the life of an item you love, but also preserving their history and the memories they bring with them. Our Dream Makers devote maximum attention to every little detail, treating your shoes with the same care as when they were created. Repairing them means respecting their authenticity and carrying on wearing them with pride, in the knowledge that you have chosen a sustainable and responsible option.

Don’t worry, one of our Dream Makers will contact you to advise you on the right service, based on the photos you send us by filling out the request form.

Yes, at the moment the online Repair service is only dedicated to sneakers. This means we can concentrate on the care and life cycle of your shoes, extending their use with targeted and sustainable repairs. However, in some of our selected stores ( Milano - Cusani, Dubai - Mall of the Emirates, New York - Soho, Miami - Design District), we are also offering services dedicated to Ready to Wear.

The Remake service is part of the Forward Agenda, our commitment to sustainability. Together with Repair, the Remake service lets you personalize and transform your sneakers into unique creations, decorating them with special appliqués. You will have a dedicated consultation with our Dream Makers, expert artisans who will help you choose the best appliqués and services to give new life to your shoe.

With our Remake service, you can breathe new life into your sneakers, by adorning them with appliqués or special treatments. You can choose a new star, a new Swarovski star, or new laces.

The Forward Agenda is our sustainable vision, and the set of actions we put into practice to take care of our planet, promoting positive change. Through our services (Repair, Remake, Resell, and Recycle), we strive to extend the life cycle of our products, whether by repairing a favorite product, customizing it, or giving it new life: Forward Agenda