Frequently Asked Questions

Once we have received your sneakers, a Dream Maker will work to repair/remake them within 10 business days.

Repair, along with Remake, is one of two Forward Agenda services available online. With this service, you can repair and give new life to your sneakers, reducing the impact on the planet and helping to create a sustainable future.

With our Repair service, you can repair your sneakers and give them new life. You can choose from: Full resoling and sanitizing, Gluing outer strip, Cleaning and sanitizing, Toe filling and coating, Stitching repair, Repair with new zipper, Insole replacement, Stain protection.

Remake, along with Repair, is one of two Forward Agenda services available online. With this service, you can breathe new life into your sneakers, by adorning them with appliqués or special treatments, customizing them and transforming them into unique creations.

With our Remake service, you can breathe new life into your sneakers, by adorning them with appliqués or special treatments. You can choose a new star, a new Swarovski star, or new laces.

Don't worry, one of our Dream Makers will contact you to advise you on the right service, based on the photos you send us by filling out the request form.

The Forward Agenda is our sustainable vision, and the set of actions we put into practice to take care of our planet, promoting positive change.
Through our services (Repair, Remake, Resell, and Recycle), we strive to extend the life cycle of our products, whether by repairing a favorite product, customizing it, or giving it new life.